Software Support Analyst II
Source Logistics
Job DescriptionAbout Us:At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets such as: Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Digital Printing, Complete Transportation Solutions and Information/Data Supply Chain Services.We cater our array of services to multiple types of industries such as: food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial and others. Our mission is to help US and foreign-based companies expand and offer their services to their US customers. We help companies from all over North America, South America, Europe and Asia increase their market presence in the US through competitive supply chain solutions.We have over 2 million square feet of warehouse space, strategically located throughout the US to provide our clients the ability to easily service their customers. Our warehouses are located in Los Angeles, CA; N. Monroe, NJ; Portland, OR; Houston and Laredo TX.Responsibilities:Resolve System access and setup related issues in a timely mannerMicrosoft 365 Account configuration and maintenanceOperational System configuration and maintenanceLicense tracking, audit, and acquisition for all software in the EnterpriseTroubleshooting support for all enterprise applicationsDocumentation of requirements for software changesRespond and solve tickets relating to software request within SLA'sOn-call support as needed by operationOMS/WMS issues backup ticketing resolutionsBackup Hardware configuration as neededOwn JIRA configuration for the EnterpriseMaintaining and updating technical documentation and procedures for all softwareTesting changes made to software before release to productionManage ticket system queue and assign tickets to appropriate groups within SLACreate and deliver training for the enterprise on softwareOwnership of Software change controlCreate and Maintain Software Disaster Recovery ProcessRequirements:Minimum 5-years of Software Support ExperienceAdvanced Troubleshooting skillsExperience with logistics processesExpert in Microsoft Office and Operating System ConfigurationOperate with a sense of ownership and urgency to solve problems for operationsFocus on attention to detail and problem solvingUnderstanding of end-to-end Software Development LifecycleAbility to prioritize and self-manage a workload in a fast-paced environmentUnderstanding of Information Security Policies and ProceduresPerks:Great Benefits Packet401k Plan with a company matchGenerous PTO policy with paid Holidays
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Source LogisticsCompany Information
Source LogisticsHouston
