Odyssey Information Services

Assoc IT Support Tech - Software Install and Testing

ONSITE - local candidates only

M-F 4pm-12am

(INITIALLY 6 month contract - potential to extend longer)

Provides support and analysis of business, processes, and management problems in terms of system and customer-department requirements and acts to remediate issues at the customer point of use.

ESSENTIAL JOB FUNCTION

• Assists customers and customer departments support personnel in resolving assigned hardware, software, integration, and operating system-level problems in the desktop, mobile computing and network environments.
• Identifies problems, applies optimum solutions and communicates the resolutions.
• Owns assigned issues, maintains complete, accurate and up-to-date incident tracking information, escalates to appropriate support departments and follows up with departments.

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About Us

Odyssey Information Services

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Company Information

Odyssey Information Services
Houston