Hines

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As an Application Support Specialist with Hines, you will be responsible for providing support for both domestic and international users of the Hines financial systems, troubleshooting issues, installing and configuring applications, and providing users training and guidance.

This position is a member of the Application Support Team reporting directly to the Director, Integrated Technology Solutions and Support.

• Provide end-user support for both domestic and international users of the Hines financial systems, assisting with application-related challenges.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Support the set-up of new companies, business units, and charts of accounts in the financial system.
• Assist with live classroom and webinar training for financial system users.
• Participate in testing new applications or updates to ensure they function correctly.
• Anticipate, research, report and act on processes to improve and maintain system consistency and enhance end-users' experience.
• Work with users, developers, and other IT staff to address issues and improve application functionality.

Qualifications

Minimum Requirements include:

• Bachelor's Degree from an accredited university.
• Two or more years of related experience in JD Edwards, Entrata, Yardi or similar ERP system.
• Two or more years of accounting experience.
• Experience working in a team-oriented, collaborative environment.
• Knowledge of multi-family ERP systems such as Entrata and Yardi.
• Familiarity with commercial real estate financial processes.
• Experience with retail accounting, percentage rent, and sales overage calculations.
• Excellent communication skills and a proactive, customer-focused approach to support.
• Maintain a calm demeanor.
• Ability to multi-task.
• Compose training materials, business letters, summaries, and reports.
• Speak before an audience with confidence, using appropriate communication skills/style.
• Demonstrate strong initiative and customer service orientation.
• Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
• Perform numerical and financial calculations.
• Analyze and interpret several types of data in order to draw conclusions and solve problems.
• Demonstrate proficiency in Microsoft Office software.
• Ability to work flexible schedules outside normal business hours when required.

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics, and life science projects – all designed to enhance value, connection, and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits, and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

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About Us

Hines

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Company Information

Hines
Houston